Data Protection Policy – FamiliarShoe

1. Introduction
At FamiliarShoe, we are committed to protecting the privacy and personal data of our customers. This Data Protection Policy explains how we collect, use, and store personal information when you interact with our website, products, or services.

2. Data Controller
The data controller responsible for your personal information is FamiliarShoe. We comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and other relevant laws.

3. Types of Personal Data Collected
We may collect the following types of personal data:

  • Name, email address, and postal address
  • Payment information and order details
  • Account login details and preferences
  • Communication history with our support team

4. Purpose of Processing
We use your personal data to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send promotional communications if you have opted in
  • Improve our website and services through analytics and feedback

5. Legal Basis for Processing
Your personal data is processed based on:

  • Performance of a contract (e.g., fulfilling orders)
  • Legitimate interests (e.g., website analytics, improving services)
  • Consent, when applicable (e.g., marketing communications)
  • Compliance with legal obligations

6. Sharing Personal Data
We may share your personal data with third-party service providers, such as payment processors, logistics companies, and IT service providers, solely to perform tasks on our behalf. We do not sell your personal data to third parties.

7. International Transfers
If your data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place to protect your personal information.

8. Data Retention
We retain personal data only as long as necessary for the purposes outlined, including legal, tax, or regulatory requirements. Once no longer needed, your data will be securely deleted.

9. Your Rights
You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing or request restriction of processing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time for marketing communications

10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

11. Changes to This Policy
We may update this Data Protection Policy to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on our website.

12. Contact Information
For inquiries regarding this policy or your personal data, please use the communication channels provided on our website.